Privacy Policy

Last Updated: 19 August 2024

 

1. Introduction

Welcome to Kawana Signs’ Privacy Policy. Kawana Signs (“we,” “us,” “our”) is committed to protecting the privacy of our customers, website visitors, and business partners. This Privacy Policy explains how we collect, use, store, and share personal information when you visit our website, https://kawana.com.au/, or interact with us through other means. It also outlines your rights regarding your personal data under the General Data Protection Regulation (GDPR) and other applicable laws.

 

2. Data Controller

Kawana Signs is the data controller responsible for the processing of your personal data. Our contact details are:

  • Business Name: Kawana Signs
  • Head Office / Factory: 21 Premier Circuit, Warana QLD 4575
  • Sydney Branch: 3/80 O’Riordan Street, Alexandria NSW 2015
  • Melbourne Branch: 100 Cromwell Street, Collingwood VIC 3066
  • Phone: +61 (07) 5493 2577
  • Email: info@kawana.com.au

 

3. Information We Collect

We may collect the following types of personal data:

  • Contact Information: Name, email address, phone number, and postal address.
  • Business Information: Company name, job title, and other details necessary to conduct business with you.
  • Technical Data: IP address, browser type, operating system, and other technical details gathered through cookies and similar technologies.
  • Usage Data: Information about how you use our website, products, and services.
  • Marketing Preferences: Your preferences in receiving marketing communications from us.

 

4. How We Collect Data

We collect personal data in the following ways:

  • Directly from You: When you fill out forms on our website, contact us by phone or email, or interact with us in person.
  • Automatically: Through cookies and other tracking technologies when you visit our website.
  • From Third Parties: We may receive information from third parties, such as business partners and social media platforms, if you have consented to them sharing your information with us.

 

5. Use of Your Data

We use your personal data for the following purposes:

  • To Provide Services: To fulfil your requests for products, services, or information.
  • To Improve Our Services: To understand how our website and services are used and to improve them.
  • To Communicate with You: To respond to your enquiries, provide customer support, and send you important updates.
  • For Marketing Purposes: To send you newsletters, promotions, and other marketing communications, if you have opted in to receive them.
  • To Comply with Legal Obligations: To fulfil our legal, regulatory, and compliance obligations.

 

6. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

  • Consent: Where you have provided explicit consent for us to process your data.
  • Contractual Necessity: Where processing is necessary to perform a contract with you or to take steps at your request before entering into a contract.
  • Legal Obligation: Where processing is necessary for compliance with a legal obligation to which we are subject.
  • Legitimate Interests: Where processing is necessary for our legitimate business interests, provided your rights and interests do not override those interests.

 

7. Data Sharing and Disclosure

We do not sell your personal data. However, we may share your data with:

  • Service Providers: Third-party vendors who provide services on our behalf, such as IT support, payment processing, and marketing assistance.
  • Business Partners: Partners with whom we collaborate to offer products or services.
  • Legal Authorities: Where required by law or to protect our legal rights, we may disclose information to law enforcement or regulatory authorities.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the new owners.

 

8. Data Storage and Security

We take reasonable steps to protect your personal data from unauthorised access, use, alteration, or disclosure. We store your data in secure environments and use encryption and other security measures where appropriate.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal, regulatory, or internal policy requirements.

 

9. International Data Transfers

Your personal data may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from those in your country. In such cases, we ensure that appropriate safeguards are in place to protect your data.

 

10. Your Rights

Under the GDPR and other applicable laws, you have the following rights regarding your personal data:

  • Right to Access: You can request access to the personal data we hold about you.
  • Right to Rectification: You can request correction of any inaccurate or incomplete data.
  • Right to Erasure: You can request the deletion of your personal data under certain conditions.
  • Right to Restrict Processing: You can request that we restrict the processing of your data in certain circumstances.
  • Right to Data Portability: You can request to receive your data in a structured, commonly used, and machine-readable format.
  • Right to Object: You can object to the processing of your data based on legitimate interests or for direct marketing purposes.
  • Right to Withdraw Consent: Where processing is based on consent, you can withdraw your consent at any time.

To exercise any of these rights, please contact us at info@kawana.com.au. We will respond to your request within the time frame required by law.

 

11. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information when you visit our website. Cookies help us provide a better user experience, analyse site traffic, and serve targeted advertisements. You can manage your cookie preferences through your browser settings.

For more information on how we use cookies, please refer to our Cookie Policy.

 

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to read the privacy policies of any third-party sites you visit.

 

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. We will post any changes on this page and update the “Last Updated” date at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

 

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and storage of your personal data as described herein.